Return & Exchange Policy

By purchasing from Big Bear Kratom, you agree that you have read and understand our Refund & Exchange policy.

Return Policy

We offer 30-day satisfaction guarantee. This applies to both opened and unopened products. If you are unsatisfied with your product, if you have received a damaged or defective product or if you have received an incorrect item, contact us within 30 days of your item being delivered and we will allow for the items in question to be returned. Please contact us at with your order number on hand for more details.

Exchange Policy

You may exchange or return unopened products for up to 30 days after purchasing. Please contact us via email at for more information.